Frequently Asked Questions (FAQ)

•  TOPUP Nomial
• Active Period
  1. Active Period
  2. Topup During Active Periode 
  3. Usage During Active Periode Not Allow More Than 2 GB
  4. Topup More Than Once During Active Periode
• Topup during “Grace Period”
• Broom Unlimited Speed Access Illustration
  

• Unlimited TOPUP Nominal
  • Broom Unlimited, minimal topup Rp. 100.000 / month
  • When the customer TOPUP under Rp. 100.000, it comes to be the customer's save nominal  until the minimal topup reach.
  • When the customer topup Rp. 50.000, that nominal of topup will not be  added to your avtive period, but it will be saved. When the customer topup Rp. 50.000 more, that nominal will accumulate with the nominal Rp. 50.000, and the total nominal comes to be Rp. 100.000.

• ACTIVE PERIOD
  1. Active Period is 1(one) month, start from Broom Unlimited Starterpack activation.
  
  
  
  2. When the customer TOPUP Unlimited during active period, the topup nominal valid until the next period.

Ex:

• When the customer activate Broom Unlimited on April 15^th 2009, active period is on April 15^th 2009 until Mei 14^th 2009
• Than when the customer Topup on April 20^th 2009 (still on active period) that topup will valid to extend the next active period, on Mei 15^th Mei 2009 until June 14^th 2009.
• When the customer TOPUP on Mei 14^th 2009, (in the end of active period), the TOPUP will be extended to the next active period, on Mei 15^th 2009 until June 14^th 2009.
  
  
  

 

3. Usage during active periode not allow more than 2 GB

• For the first active periode, the customer will get the normal speed 256 Kbps up to 2 GB.
  
  

4. TOPUP more than once
  When the customer Topup 3 times during active period (with the minimal nominal, the conditions are :
When the customer Topup 3 times, for each nominal voucher Rp. 100.000 :

• First voucher active period is on Mei 15^th 09 - June 14^th 09
• Second voucher active periode is on June 15^th 09 - July 14^th 09
• Third voucher active period is on July 15^th 09 - August 14^th 09
  
  
  

• Topup during ‘GRACE PERIOD’
  When the Unlimited customer TOPUP during Grace Periode, TOPUP nominal valid for monthly usage.
  Ex :
  • When the customer activate the Broom on April 15^th 2009, the active period is on April 15^th 2009 until Mei 14^th2009.
  • On Mei 15^th 2009 (00.00 AM Jakarta Time (GMT+7)), the customer is in the first month of grace period from the 90 days grace period, on Mei 15^th 2009 until June 14^th 2009.
  • When the customer TOPUP on June 10^th 2009, with nominal Rp. 200.000 with each nominal voucher Rp. 100.000, the TOPUP valid for the month usage, such as :
    • First nominal Rp. 100.000, valid for active period on June 10^th 2009 until June 14^th 2009 (only 5 days valid)
    • Second nominal Rp. 100.000, valid for active period on June 15^th 2009 until July 14^th2009 (1 month valid).
      
      
      

• Broom Unlimited Speed Access Illustration
  
  Speed up to 256 Kbps (for usage under 2 GB). When the usage 2 GB, the access speed going to 64 Kbps, untill the end of active period .